Why Wouldn't She Listen

On Thursday the 5th November I went to m clinic armed with some questions I needed answering concerning my back.The stand in Registrar the 7nth i have seen since Simon moved on asked me if I has seen Mr Cross? When I said no she said thats right it said in his letter that he didn't need to see you.
I looked puzzled by this comment and she asked why so i told her. I don't see why he has said that he doesn't need need to see me, I know i have a spinal condition that doesn't need surgery but i have a lot of questions to ask about the pain the future etc.
Her reply was simple, I am not a bone expert so i can't answer your questions. I asked who can and was told Mr Cross. Who by the way i pointed out didn't want to see me. I asked if she could ring him for me instead of sending a letter. I was told I don't have time I have a room full of patients to see and I haven't read your note properly.
Imagine how that went down.... i asked why she hadn't read my notes if she was seeing me. I was told because it a busy clinic and she was running late. I asked again about my pain and my future. I was told this isn't getting us anywhere I suggest we move on and talk about your Myeloma. (PP untraceable. Neutrophills 1.3)
I told her not to be bothered it's obvious she wasn't interested in me as a patient. Her reply was you are all important. I asked her if that was the case why couldn't she ring the Bone mans secretary for me. her reply again was I am busy.
I told her if she can't be arsed then I cant give me my next appointment and told her i never wanted t see her again. She promised to ring me at 1.30 that afternoon to tell me she had contacted the bone people. she actually rang at 4.55pm. when i pointed that out she told me not to be awkward as she had had a long hard and arduous ward round and she didn't need ant grief from me.
in reception after my nurse had ran out to hold me back I broke down in tears saying she isn't listening to me she isn't bothered about me. All she wants is this room cleared.
Well a consultant rang me next day and asked if i wanted to talk to him. I went to see him armed with another list of questions. He said he couldn't answer them all, but did answer some. He offered to ring the bone man and get the answers to he rest for me. he asked me if i want him to ring me with the answers or just tell me in the next clinic. I opted for the clinic, he then asked what i wanted to do about the registrar, told him never wanted her anywhere near me again. He said he would make sure that happened.